Welcome to Platenzaak.nl customer service

How can we help? Search for order, shipping, pre-order, release, ticket sales or returns.

Where is my order?

Wondering where your order is? You can easily check the status of your order in your account.
Has your order already been shipped? You can see where your package is and when to expect it using the Track & Trace code.

Has your order not been shipped yet?

  • If you ordered before 4:00 PM, your order will be shipped today.
  • If you order after 4:00 PM, it will be shipped the next business day.

If you placed a pre-order, your order will be delivered on the album's release date.

Didn't find what you were looking for?

Send us a message. We're happy to help.

Submit a request